Google vs. Microsoft « The Men's Scrapbooking Club

Google vs. Microsoft

This is the first letter I sent to Google:

So then they responded to my letter requesting an email address to my actual email address:

From: Katie Malkin <kmalkin@google.com>

To: Tim Rogers <teneightfour@gmail.com>

Hello Tim,

We received a letter from you in which you requested an email address for “Tim Rogers 473 W 9th”. Unfortunately this email address is already taken, however, the following options are available:

-Tim Rodgers 473 W 8th

-Jim Rogers 437 W 9th

-Tom Roger 347 W 9th

Would any of these email addresses be acceptable?

Also, to address your reservations about “email”. We do not issue tracking numbers to emails from GMail so you will be unable to determine their progress in this manner. There are no hidden surcharges for sending emails on a Sunday, but there may be in the future as that is a great idea.

Hope to hear from you soon regarding your choice of email address.

Thanks,

Katie Malkin

…And I replied exactly this way:

From: Tim Rogers <teneightfour@gmail.com>

To: Katie Malkin <kmalkin@google.com>

Ok, I think I would like as an email:

-Tom Roger 347 W 9th

But I’m confused. Without an email address, why did you send it to teneightfour@gmail.com and how did you know that I would get that email even though I don’t have an email address? Since your previous email was in no way computer generated, I have a hunch that answering this email should be a cinch.

I’m enjoying our correspondence, let’s talk more often.

Sincerely,

Google

And then she replied:

From: Katie Malkin <kmalkin@google.com>

To: Tim Rogers <teneightfour@gmail.com>

Hi Tim!

We only hire the best searchers at Google. Our employees are pros at easter egg, scavenger, and photohunts. I used my pro search skills to find a fascinating article about underground statues you wrote on examiner.com. At the end of the article you invited your readers to send you an email at teneightfour@hotmail.com and give suggestions for events and art articles.

I actually emailed your teneightfour@hotmail.com email address but it appears that you have two email addresses, teneightfour@hotmail.com and teneightfour@gmail.com! You should tell your tech savvy bridge club friends, they would be so impressed!!

Have a wonderful week!

-Katie

Oddly, A couple months later I get a packet in the mail from Google. It includes a response letter, a folder, decals, and an American Apparel tuxedo T-shirt.

And Then There was the Email I sent to Microsoft:

CONTACT INFORMATION

First Name: Tim Rogers

PRODUCT

Office

QUESTIONS OR COMMENTS

Message: I am a playwright and have so many files that I wrote on an old computer in Microsoft Works. Now I have a computer that runs Windows 7 that only came with a limited trial version of Microsoft Word, so I run openoffice, which doesn’t read .wps files. I opened and added to a file in Office Starter and did not realize it only opens in read-only (what?) and lost about two hours of work. I have spent more time than i care to admit dealing with the problem that is the .wps file format, and struggle with it to this day.

And their Response:

Hello Tim,

Thank you for contacting Microsoft Customer Service.

As a Customer Service Representative, I can provide web links and support options that may help you resolve your technical issue.

I am sorry to know that you are unable to read .wps files on Microsoft Works. I will try to assist you best with this issue.

I am glad to inform you that I did a research our Microsoft resources and found a link that will help you in resolving your issue. Please visit the link given below which explain about ?How to open a Works 6.0, a Works 7.0, a Works 8.0, or a Works 9.0 word processing document in Word?: http://support.microsoft.com/kb/315757

In case above the resources do not help, I request you to contact our Microsoft Support Professional via e-mail, telephone, and for some products, chat. Please note that depending on how you obtained your software, you may be referred to your computer manufacturer as your primary support resource, or charged a fee to use the Assisted Support option. Kindly follow the steps below to get the support you need:
1. Please click this link: https://support.microsoft.com/oas/default.aspx?gprid=12025&st=1&wfxredirect=1&sd=gn

2. Select a support option.

You may also contact our Technical Support team via our Phone Support department at 1-800-936-5700. They are open Monday through Friday from 5am to 9pm and Saturday and Sunday from 6am to 3pm Pacific Time.

Tim, I hope the above information would be helpful to you. If you have any other customer service related questions, please do write back to us. We would be glad to assist you further in resolving your issues.

Thank you,

Rocky

….yep. Rocky.